Palmer Concierge

July 31, 2009

Walking the dogs

Filed under: Errands, Pet Sitting — palmerconcierge @ 8:53 pm

DSC_0768Bella and Zooey are really adorable Scotties that have very distinct personalities.

Bella is quiet but mischievous.

Zooey is a little more outgoing and innocent (or at least that’s what she wants you to think).

Leaving the house for an afternoon stroll, Zooey was ready to go, energetically leading us down the street. Bella, on the other hand, kept looking back to her home, wondering where I was taking her. When we turned the corner and lost sight of the house, Bella decided we had gone far enough. She sat down and wouldn’t budge. After some sweet talk, she walked a few more feet but sat back down defiantly. Thinking it wouldn’t look good with one excited Scottie in front and a sad Scottie being dragged by her leash, home we went, much to Zooey’s chagrin.

When Bella realized we were going home, nothing could stop her. She was in front the whole time, with Zooey and I following. I did tell her that next time, Zooey and I would go by ourselves. Hmph!

July 1, 2009

Social Etiquette 101

Filed under: Uncategorized — palmerconcierge @ 12:00 am

Some suggestions that might be helpful…

1. Something breaks
a. If you break something that belongs to someone else, tell them. They may not really care that the item is broken, but they do care about your honesty.

b. Offer to replace the item, even if it is an ugly owl figurine from the 70s on a shelf full of other “should be in the trash”, “beauty is in the eye of the beholder” glass figurines that even Goodwill won’t accept . The owner may reject your offer because of your honesty, but this shows your maturity to take responsibility for your actions, reinforcing your respect for other people and their belongings.

2. Events
a. Do not discuss an event around people who are not invited. (Unless it’s an all-girl/boy event. At that point the uninvited sex is probably VERY thankful they aren’t going.) Again, this is just another act of respect for all involved. It’s not that you are trying to keep a secret; you don’t have to invite everyone to everything, but you don’t need to flaunt your schedule.

b. If you plan an event, you attend the event (excluding illness, death, broken bones, wild animal attack, etc.). Not attending impresses upon your guests that you have more important things to do, which is disrespectful to your invitees that, remember, YOU invited. (If a true emergency arises, please call a responsible guest to replace you as the “organizer” for the event, so guests are left with some sort of direction. The substitute organizer can assist you with informing your guests of any last minute changes or cancellations, if necessary.)

c. If you plan an event, you do not make last minute changes. (Excluding situations that are beyond your control, such as weather issues, being kidnapped by Gerard Butler, or the President calling you in for an emergency planning session and he actually wants your opinion.) Last minute changes can cause confusion and undue stress for the host and/or the guests.

d. If you are invited to an event that you would prefer not to attend, an explanation is not required. You don’t have to fib to the hostess that you’re not feeling well when you really plan on wasting the day away getting a tan next to the pool, shopping, or stalking other friends on Facebook. Politely decline if an RSVP is required, and enjoy your day. (If you are the hostess, kindly accept the decline without asking for an explanation.)

3. The cell phone
a. Some calls are important: your boss broke his leg, hospitalized with a broken femur because he tried to fix the roof himself, and he now needs you to close the deal with the wealthy Caribbean client. You leave today on the company jet! You have to take the call, just not while standing in front of the cashier at your favorite store. Walk away and finish the call; you can purchase your necessities when the conversation is over.

b. Yes, the hands-free device makes you a better driver. You’re more focused and aware of others; your hands are appropriately placed at 10 and 2. You don’t hit the curb anymore because you aren’t trying to drive in reverse or turn with the phone squeezed between your tilted head and raised shoulder (unless of course, you have become an expert at this, like me). But now that you are out of the car with friends, dancing, chatting, trying to impress the opposite sex by holding your stomach in so tightly you can’t breathe normally, it’s okay to take that hands-free device out of your ear and place it into your pocket/purse/man-purse. It will be there when you get behind the wheel again, unless someone has stolen your pants, purse, or man-purse. In that case, especially if your pants are stolen, you might have bigger things to worry about.

May 24, 2009

Cute little puppies

Filed under: Long-distance — palmerconcierge @ 10:34 pm

From March, 2009:

Puppies are almost irresistible. One client found two Pomeranian puppies that just
had to go back home with her to Dallas. After arriving home, however, she realized
just how much her complex was going to charge for each puppy, which was out of
her price range. Sadly, she would have to return the puppies, and because of work
restraints, she needed someone to help her. Palmer Concierge was able to drive to
Dallas and return the precious cargo to the Austin area breeder, who promised my
client to find the puppies a good home.

Got your back…

Filed under: Personal Assistant — palmerconcierge @ 10:30 pm

A realtor needed minor back surgery, which would require several days of recovery
with limited mobility. She called Palmer Concierge to assist her in daily business
errands, office organization, and communication with clients. We were able to get
her monthly mailings out on time and keep her work up to date, so her business
would not be affected as she recovered.

Tech savvy?

Filed under: Personal Assistant — palmerconcierge @ 10:16 pm

Another client new to the world of Gmail wanted to set up a new email account
that would be available through Outlook. We helped him create the account, set up
Outlook, and transferred his contacts. After offering a brief training as well, he was
ready to venture on his own.

Birthday celebration

Filed under: Birthday, Parties, Photography — palmerconcierge @ 10:12 pm

For a birthday party, things can get very busy for the host or hostess. At a recent
birthday party for twins, we were responsible for photography and the cupcakes. We were able to get
some quality party shots so the family could focus on party activities and guests. A
quote from her directly, “I can’t thank you enough for doing this – you really went
above and beyond to make my girls’ birthday special.”

Emergency

Filed under: Courier — palmerconcierge @ 10:01 pm

Another client contacted us early one morning with a family emergency, but she had
some items that had to be in the office first thing. In a moment’s notice, we were
able to pick up and deliver the office items for her, allowing her to focus fully on her
family.

Only in Austin

Filed under: Errands, Shopping — palmerconcierge @ 9:58 pm

A client from out of state called. He needed an item, and the only one he could find
was at a store in Austin. Receiving no interest from requests he had made through
other websites, we responded immediately, picking up and shipping the item on the
day of his request.

Laundry

Filed under: Uncategorized — Tags: — palmerconcierge @ 2:49 pm

(From November, 2008)
Everyone has laundry, and sometimes, trying to arrange picking up or dropping off
the laundry can be difficult with a very busy schedule. One client was faced with
this very problem, but she was able to relax after calling us. We picked up her
laundry for her, dropping it off at her door.

February 24, 2009

Christmas

Filed under: Decorating, Errands, Laundry, Parties — Tags: — palmerconcierge @ 3:21 am

(From November, 2008)
A client called, asking us to decorate her Christmas trees for a party she was having.
We used her ornaments and other supplies, but took the initiative to add some flare
using new ornaments and decorations, with her permission.

While we were busy trimming trees, our client found out her company was doing
layoffs, so her day was filled with saying goodbye to those that were leaving. With
the trees in full presentation mode, she came home after this difficult day to the
comforting lights and decorations, and called us in tears thankful for the simple
reminder of hope that the Christmas season can bring.

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